Online orders dispatched daily

 

Shipping & Returns

Shipping Information

Flat Rate Shipping:

  • Western Australia (WA): Please allow 2–4 business days for delivery.

  • Eastern States: Estimated delivery time is 7–14 business days.

Express Shipping:

  • WA: Next business day delivery.

  • Eastern States: Please allow 1–3 business days for delivery.

PO Boxes, Parcel Lockers & Rural Areas:
Orders addressed to PO Boxes, parcel lockers, or rural locations are shipped via Australia Post. Please allow 8–14 business days for delivery.

Shipping Costs

At Aus Garage Door Parts, we aim to provide accurate and fair shipping costs for all orders. Please note that shipping charges are calculated based on the following factors:
  • Size and weight of the part(s) being ordered
  • Delivery location, including the distance from the main city or metro area in your state or territory
  • Chosen shipping method or service level (e.g. standard or express)
Shipping costs are automatically calculated at checkout using these variables to provide the most accurate rate possible. Remote or regional areas may incur higher shipping fees due to increased courier charges.
If you have any questions about shipping costs or would like a custom quote for bulk or oversized items, please don’t hesitate to contact us at Info@ausgaragedoorparts.com.au

Refund Policy

We accept returns on all garage door parts provided that the following conditions are met:
  • The item is returned in the same condition as when it was purchased, including all original packaging, labels, and accessories.
  • Proof of purchase (such as a receipt, tax invoice, or order confirmation) must be provided.
  • The return is made within a reasonable timeframe from the date of purchase.
Change of Mind

If you change your mind about a product, we are happy to offer a refund or exchange, provided the above conditions are met. Please note that refunds will be issued using the original payment method.

Faulty or Damaged Items

If the product you received is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law, which may include a refund, repair, or replacement. Please contact us as soon as possible with details and proof of the issue.

How to Return an Item

To return a product, please contact our team at [info@ausgaragedoorparts.com.au] or visit us in-store. We will guide you through the return process and advise whether any additional steps are needed.